As we head into the busier time of the year, we would like to remind you of our availability and emphasize a few key points.
Morning Call-In is Monday-Friday 7:00AM – 8:00AM
Call 401-334-4021 and push zero when you hear the voice recording. Leave your call-back information with our answering service. A physician will return your call promptly to discuss your concerns or schedule a sick appointment for your child.
During the day, messages are taken and relayed to our nurse. She will return your call in a timely fashion and address any concerns or questions that you have. If you need to speak to a physician, we will return you call as our schedules permit. We often need to catch up on calls at lunchtime, dinnertime, or early evening.
After Hours, we provide 24-7 telephone coverage for our patients. The following suggestions would help us to serve you more efficiently:
- After-hours telephone usage should be restricted to emergencies only. Routine advice, laboratory results, and prescription refills should be done during our normal office hours.
- Please give us one phone number where we can reach you. Multiple phone numbers are not practical due to the volume of calls we must return.
- Please keep the phone line free so we may return your call. We try to call back within the hour and busy phone lines prevent us from providing prompt service.
- Please have your caller ID turned off. We ask you to respect the privacy of the numbers that we’re using to return your call.
If you are considering taking your child to an urgent care facility or emergency room, please call us first. We may be able to save you a trip or direct you to the most appropriate facility. Some insurance plans require prior authorization. If we are not notified prior to the visit, you may be responsible for the bill. If your child was seen at one of these facilities, please call us for any follow-up that is needed. It is not appropriate to return to these facilities for follow-up care.
When you need to contact us, please call our regular office number at 401-334-4021 and push zero when you hear the voice recording. You will then be transferred to our answering service where you can give the pertinent call back information. At times you may be directed by the answering service to call Nurse Telephone Triage. This is a professional nursing service we provide to help with late night phone calls. A physician is always available if needed. We do partner with Blackstone Valley Pediatrics in Cumberland, RI, for our weekend phone coverage. Our answering service will direct you to call their office number when appropriate.
We hope these reminders are helpful. We work hard to give your family the best care possible. We appreciate your cooperation in helping us do that!